How can we help?
For products that are eligible for the guarantee, you can register them by clicking here and filling out the form provided.
To find the 4-digit SKU code needed to register your cookware’s guarantee, please search the rear of the packaging on each product. You’ll find the SKU code located just beneath the barcode, in the same white box. Alternatively, you can find the SKU code for a product on each product page on our websites (eaziglide.com and Scoville.me) below the product name and when having clicked on the ‘details’ tab.
Product dimensions can be found on our website on each product page, under the ‘details’ tab. For eaziglide products, please click here. For Scoville products, please click here.
To see our retail partners, please click here to visit our ‘stores’ page. Eaziglide is exclusively sold by John Lewis and from our own website.
To confirm if your pan is safe for use within the oven, look for the ‘oven safe’ icon on the packaging. Alternatively, please check the product page on our website.
To confirm that your pan is safe for cleaning in the dishwasher, please check the packaging for the ‘dishwasher safe’ icon. Alternatively, please check the product page on our website.
We’re sorry to hear that you have an issue with your order. Please click on the below links and fill out the form provided. Please include your order number and issue. A member of our team will be in touch as soon as possible to assist.
If your order is from Scoville.me, please click here.
If your order is from eaziglide.com, please click here.
To resolve an issue with an Amazon order, please find the seller of the product If the order was made with a third-party seller, please contact them for a resolution. If the order was made with Scoville UK and/or fulfilled by Amazon, please contact us directly at email@example.com and we’ll be happy to help.
In the eventuality that you would like to open a guarantee enquiry, please click here and provide some information about the issue that you are experiencing. Please also let us know the email address that you would have used to register your guarantee. A member of our team will be in touch as soon as possible.
In order to contribute to our efforts to reduce our impact on the environment, we have started to provide care and use guides digitally. If your product does not include a care and use guide in the packaging, then this can be found by clicking here. Simply navigate to the range that your product is from and select whether it is cookware, bakeware or a knife block.
Click here to get in touch and we’ll do our best to help out!